Help
FAQ
Quick answers. For everything else, we’re just a phone call away.
Are the products new and genuine?
Yes. We sell only new, sealed Apple products from official European Union distribution, with a VAT invoice and a 24-month warranty.
How long does delivery take?
Orders placed on working days by 16:00 ship the same day and usually arrive the next day. In Bucharest and Ilfov you can even get your order the same evening.
How do I choose a locker?
At checkout, choose “Locker”, search for your town or street and pick the point on the map — easybox, FANbox, Cargus Ship & Go, DPD or GLS. When the parcel arrives, you’ll get the opening code by text message.
Can I pay in instalments?
Yes, 3, 6 or 12 interest-free instalments with partner credit cards, for orders of at least 500 lei.
Can you invoice my company?
Of course. At checkout choose “Company” and enter your tax ID (CUI) — we validate the check digit automatically. The invoice is also submitted through RO e-Factura.
Can I return an unsealed product?
Yes, within 30 days, as long as it’s complete and shows no signs of use. The only exception is in-ear headphones whose hygiene seal has been broken.
What happens with a pre-order?
Pre-orders are delivered in the order they were placed, right after launch. You can cancel them free of charge at any time before dispatch.
Do I need an account to order?
No, you can check out as a guest. With a verified account you can see your order history and saved addresses, and you get 50 lei off your first order.